
If you’ve pulled your Credit Hero Score recently, you might assume it’s the same score a bank or credit card company would use. But it isn’t. A mortgage lender, banker, or creditor will most likely use the FICO score. And understanding the difference between what lenders see when they pull your FICO score and what you see when you receive your Credit Hero Score can help you make smarter financial decisions, especially if you are working to rebuild your credit after a financial hardship. In this guide, we’ll break it down and explain how you can find your true credit score.
Your Credit Score Isn’t a Fixed Number
Here’s something that might surprise you: You don’t have a single credit score. You have many. At any given moment, your credit score depends on two things:
- Who’s requesting it, and
- Which credit bureau is reporting it.
Let’s break those two factors down.
Who Is Requesting Your Credit Score, and Why Does It Matter?
Your credit score is a three-digit number that answers this question: What is the likelihood that a borrower will be more than 90 days late on a bill within the next two years?
To answer that question accurately, lenders often use specialized versions of your credit score designed for their specific industries. Most of them use a formula called FICO, but the formula is tailored a bit based on their industry.
For example:
- Landlords tend to care more about your history with housing-related payments—like mortgages or past evictions—than your credit card habits. After all, someone might occasionally pay a credit card late but always pay rent on time. So rental screening services may highlight different aspects of your credit report than a bank or credit card issuer would.
- Auto lenders might use a version like FICO Auto Score, which gives more weight to your history with car loans.
- Credit card issuers might use the FICO Bankcard Score, which weighs revolving credit (like credit cards) more heavily.
When you check your own score you’ll receive a different, more generalized version of your credit score. Like most companies selling or providing credit services directly to individuals—including Credit Karma, Credit Sesame, and Capital One CreditWise—Credit Hero Score uses the Vantage 3.0 formula. This model is designed to give consumers a clear picture of their credit standing, but it’s not the exact score lenders see and it isn’t based on the FICO formula.
Which Credit Bureau Is Requesting Your Credit Score, and Why Does It Matter?
To add one more layer of complexity: each bureau—Equifax, Experian, and TransUnion—may have different information about you, because not all creditors report to all three bureaus. You might, for instance, have a credit card that reports payments to Experian and Equifax but not TransUnion, which means TransUnion would be plugging different data into its formula to calculate your score.
That’s why lenders who pull your FICO score will be given three different scores. Lenders usually look at all three scores and use the middle one to make their lending decisions. So, if your scores are …
- 721 from Experian
- 680 from TransUnion
- 612 from Equifax
…your lender would go with 680.
If your Credit Hero Score doesn’t match what a lender sees, that’s not an error. It’s just how the credit system works.
What Is Credit Hero Score?
Credit Hero Score is a credit monitoring service that helps people track their credit health. It gives users access to their credit reports, credit alerts, and a score based on the VantageScore 3.0 model, a widely used formula for consumer credit tracking. This model is designed to give consumers a general picture of their credit standing.
Credit Hero Score is not the only company that offers credit services directly to consumers. Credit Karma, Credit Sesame, Capital One CreditWise, and even Experian also provide consumer-based credit scores. It bears repeating: These scores do not use the same scoring formula that lenders typically rely on. Instead of a FICO score, they use the VantageScore 3.0 model.
This means that while the Credit Hero Score can provide a useful overview of your credit behavior, it won’t necessarily reflect the score a lender sees when they review your application for a mortgage, car loan, or credit card. It’s a general indicator of your credit health, but it is not a substitute for a lender-grade FICO score.
How Can You See the Same Thing a Lender Sees?
Your best bet for seeing the version of your FICO score that lenders actually use is to either:
- Pay for it yourself at MyFICO.com, or
- Ask a lender to pull your score as part of a credit application or pre-approval.
Let’s look at the pros and cons of both options.
Option 1: Pay to See Your Scores at MyFICO.com
MyFICO.com is operated by the creators of the FICO scoring model. When you purchase your scores here, you’ll get access to:
- Your FICO Score 8, commonly used by credit card companies
- Industry-specific scores like FICO Auto Score and FICO Bankcard Score
- The older FICO versions still used in mortgage lending (FICO 2, 4, and 5)
This is the most direct way to see exactly what lenders are likely to see—without needing to apply for credit. But there are pros and cons …
Pros:
- You will not hurt your credit score if you request your own credit score. This is called a soft inquiry.
- You will see a full breakdown of scores from all three bureaus
- It includes industry-specific FICO versions used in real-world lending decisions
Cons:
- It’s not free. You’ll pay anywhere from $20 to $40+ per month depending on what you need.
- It can feel overwhelming because you’ll see many variations of your credit score. You might not know which one will apply to your specific situation.
Option 2: Ask a Lender to Pull Your Scores
If you’re preparing to apply for a mortgage, auto loan, or major credit product, you can ask a mortgage broker or lender to pull your scores as part of a pre-approval or application process.
Lenders typically pull your FICO scores from all three credit bureaus, using the versions relevant to their industry (for mortgages, this means FICO Score 2, 4, and 5).
You can ask the lender to share:
- The scores they pulled
- The FICO version used
- Which bureau reported which score
Pros:
- You’ll see the exact scores the lender will base their decision on
- This will be free if it’s part of a pre-approval or formal application
- The score you see will be useful if you’re actively preparing to borrow
Cons:
- This is a hard inquiry, which may cause a small, temporary dip in your score, though your score will recover in about six months, and the dip will be just a few points.
- Not all lenders will pull your scores unless you’re moving forward with a real application.
What the Credit Hero Score Rewards (and What It Penalizes)
That said, whether you’re looking at your Credit Hero Score, a VantageScore from another platform, or even a lender’s FICO score, the fundamentals are the same. All scoring models reward certain credit behaviors and penalize others.
Here’s what helps your score most:
- Paying on time, every time
- Having a healthy mix of credit, which includes three to five credit cards and an installment account
- Keeping your balances low (below 30 percent of your credit limit)
- Keeping your credit card accounts active, which means you use them (without going above that 30 percent threshold)
- Removing errors from your credit score
And here’s what tends to hurt your score:
- Late payments, missed payments, or collections
- Maxed-out or high-balance credit cards
- Errors on your credit report
- No credit, not enough credit, or no mix of credit
- Having too many accounts
- No credit activity at all (no reporting = no score movement)
If your goal is to rebuild your credit, these are the habits that matter most. And they’re the same habits that will help raise any score, whether it’s FICO or Credit Hero Score.
Box: Want to learn more about building your credit score FAST? Check out the Credit Rebuilder Program.